Return & Refund Policy

No Returns or Refunds on Custom Products

Thank you for choosing CSC Cards, LLC. Because our products are 100% custom-made and uniquely tailored to your individual youth athlete, all sales are final. Once an order is placed and an athlete's photo is submitted, we cannot accept returns, cancellations, or issue refunds for changes of mind, design preferences, or incorrect information provided by the customer.

That said, we are committed to getting it right before anything goes to print. Every order includes a digital proof review step where you will have the opportunity to confirm all design elements, spelling, names, numbers, and layout before production begins. We will work with you through this process to ensure you are fully satisfied with the design prior to printing. Because of this collaborative review step, we are unable to issue refunds once a proof has been approved and production has started.

Photo Quality Disclaimer

We print cards using the exact image files submitted by the customer. CSC Cards, LLC is not responsible for low-quality, blurry, or pixelated final products resulting from low-resolution photo uploads. It is the customer's responsibility to ensure photo clarity prior to submission.

Damaged or Incorrect Items

We take great pride in our high-end unboxing experience and use premium protective cases (Magnetic One-Touch Cases or sealed Slabs). If your order arrives physically damaged from shipping, or if there is a clear manufacturing defect or misspelling made on our end that deviates from your order form, please contact us within seven (7) days of delivery at casehitcustoms@gmail.com. Please include your order number and clear photographs of the damaged product and packaging. If a defect is verified, we will gladly print and ship a replacement card at no additional cost to you.

Contact Us

For questions regarding your order, please reach out to: casehitcustoms@gmail.com